Orders

• Can I change my shipping address?

  If you have entered the wrong shipping address at checkout, we will need to fix this before your order ships! Please contact us straight away by clicking here, using the 'I need to change my shipping address' option in the drop down list. Please provide your order number and your full shipping ...

• Can I change or cancel my order?

  Our Peppermayo warehouse team pack and ship orders quickly! If your order has been shipped and a tracking number has been emailed to you, we unfortunately won’t be able to make any changes or process any cancellations for the order. Please fill out our Urgent Order Change Form straight away by c...

• What do I do if I have been sent the wrong style or size?

  We'd love to resolve this for you as soon as possible. Please contact us by clicking here and someone from our amazing Customer Happiness Team can help!

• What do I do if I received a faulty item?

  If you have received your items and believe there are any manufacturing faults please send us an email with your order number, detail which of the items are damaged or incorrect and send through some images of the fault including the swing tag If possible. Manufacturing faults do not include loo...

• Why haven't I received an order confirmation?

  If you haven’t received your order confirmation email, please check your junk or spam folder as it may have been filtered there. If not located, please contact our Customer Happiness Team by clicking here and they will be happy to resend it to you.

• Why was my package returned to sender by the carrier?

  A package can be returned to sender if: 1. the carrier is unable to deliver the package due to an invalid address, 2. the package is not picked up in time from the post office after a failed delivery, 3. the carrier is not able to contact the receiver to organise a redelivery (DHL), 4. the carrie...